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This answer was collected from TheMufti.com, which is a fatwa portal managed by Mufti Ismaeel Bassa from South Africa.

If a travel agent and a client agree to the purchase and sale of an Umrah ticket, can the client cancel the purchase of the Umrah ticket after the travel agent issued it to the client? 

Answered by TheMufti.com

Q. I am a Travel Agent a few weeks ago I was called by a Muslim brother regarding a ticket for Umrah for which I checked and gave him a price which he was happy with. He then sent me a subsequent SMS confirming the purchase of ticket which he stated his name and passengers… read more »

Cancellation fee for cancelling a lay-by

Answered by TheMufti.com

Q. Assalamualaikum Respected Mufti sahib Kindly advise as to whether a fee can be charged upon a cancellation of lay-by by a customer. Jazakalla. Your brother in Islam A. In the enquired case, if the cancellation of the lay-by involved actual work/labour, such as transporting the item back to the warehouse etc., then actual costs… read more »

As salamo alaikum.I have a cyber cafe.Some banks are providing me CSP (customer service point).CSP … take this service and open a CSP. Please help.

Answered by Darulifta Deoband Waqf

As salamo alaikum.I have a cyber cafe.Some banks are providing me CSP (customer service point).CSP means a mini branch of a bank where bank accounts can be opened, cash can be withdrawn/deposited.Can I take this service and open a CSP. Please help. Answer: Ref. No. 40/1161 In the name of Allah the most Gracious the… read more »

Offering a Refund Policy

Answered by TheMufti.com

Q. Is it necessary for a seller to offer a Refund Policy to customers? A. In terms of Shariah, it is recommended (Mandoob) for a seller to offer a Returns/Refunds policy to customers i.e. cancelling the transaction, accepting the return of the product purchased and refunding the value of the product purchased to the customer…. read more »

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