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Buyer receiving the wrong item and refunding

Q: Person B sees advert of person A, and a successful transaction takes place. Upon person B receiving the goods, he notices that the contents do not match what was advertised. After querying from person A and requesting a refund, person A claims to have been scammed by person A’s supplier (who has since disappeared) and refuses to refund person B. Who is responsible and who should suffer a loss? Keeping in mind that person A had failed to check the contents after receiving it from his supplier.


A: If the item was not the item person B had ordered, he should be refunded.

And Allah Ta’ala (الله تعالى) knows best.

Answered by:

Mufti Zakaria Makada

Checked & Approved:

Mufti Ebrahim Salejee (Isipingo Beach)

This answer was collected from MuftiOnline.co.za, where the questions have been answered by Mufti Zakaria Makada (Hafizahullah), who is currently a senior lecturer in the science of Hadith and Fiqh at Madrasah Ta’leemuddeen, Isipingo Beach, South Africa.