Answered by Shaykh Faraz Rabbani
I know that as Muslims we are suppose to be Merciful towards our brothers in faith, (Not talking about family or relatives) However sometimes we can get annoyed at each others bad qualities. If we get so annoyed to the point that we can not conduct a proper conversation on the phone without negative feelings coming into the heart, is it permissible to severe contact.
In the Name of Allah, Most Merciful and Compassionate. May His abundant blessing and most perfect of peace be on His Beloved Prophet, the best of creation, and his family, companions and followers.
Walaikum assalam wa rahmatullah,
This is not the sunna. The sunna is to overlook others’ errors; to think well of them; to give them the benefit of the doubt; to treat them with excellence; to only say the good; to avoid all hurtful words (especially harsh criticism, mocking, scoffing, and such); and to love one another unconditionally.
Imam Nawawi devoted a chapter to this in his Riyad al-Salihin (Gardens of the Righteous’). [Ustadha Ayesha Bewley’s translation]
46. Chapter: The excellence of love for the sake of Allah and encouraging it, and a man who loves another informing him of that and what he says to him when he informs him
Allah Almighty says, “Muhammad is the Messenger of Allah, and those who are with him are fierce to the unbelievers, merciful to one another…” (48:29) to the end of the sura, and the Almighty says, “Those who were settled in the abode, and in belief, love those who have made hijra to them.” (59:9)
375. Anas reported that the Prophet, may Allah bless him and grant him peace, said, “Anyone who possesses three attributes will experience the sweetness of belief: that he loves Allah and His Messenger more than anything else; that he loves someone for the sake of Allah alone; and that he hates the idea of reverting to disbelief as much as he would hate being thrown into a fire.” [Agreed upon]
376. Abu Hurayra reported that the Prophet, may Allah bless him and grant him peace, said, “There are seven whom Allah will shade with His shade on the day when there is no shade but His shade: a just Imam, a youth who grows up worshipping Allah, the Mighty and Exalted, a man whose heart is attached to the mosque, two men who love each other for the sake of Allah, meeting and parting for that reason alone, a man who refuses the advances of a noble and beautiful woman, saying, ‘I fear Allah’, a man who gives sadaqa and conceals it so that his left hand does not know what his right hand gives, and a man who remembers Allah when he is alone and his eyes overflow with tears.” [Agreed upon]
377. Abu Hurayra reported that the Messenger of Allah, may Allah bless him and grant him peace, said, “Allah Almighty will say on the Day of Rising, ‘Where are those who loved one another for the sake of My majesty? Today, on the day when there is no shade but My shade, I will shade them.'” [Muslim]
378. Abu Hurayra reported that the Messenger of Allah, may Allah bless him and grant him peace, said, “By the one who has my soul in His hand, you will not enter the Garden until you believe, and you will not believe until you love one another. Shall I point out to you something which will make you love one another if you do it? Make the greeting widespread among you.” [Muslim]
379. Abu Hurayra reported that the Prophet, may Allah bless him and grant him peace, said, “A man visited a brother of his in another village and Allah positioned an angel to wait for him on his way.” He mentioned the hadith to his words, “Allah loves you just as you love him for His sake.” [Muslim]
380. Al-Bara’ ibn ‘Azib reported that the Prophet, may Allah bless him and grant him peace, said about the Ansar, “Only a believer loves them and only a hypocrite hates them. Allah loves anyone who loves them and Allah hates anyone who hates them.” [Agreed upon]
381. Mu’adh said, “I heard the Messenger of Allah, may Allah bless him and grant him peace, say, ‘Allah, the Mighty and Exalted, says, “Those who love one another for My majesty will have minbars of lights. The Prophets and martyrs will envy them.”‘” [at-Tirmidhi]
382. Abu Idris al-Khawlani said, “I entered the mosque of Damascus and there was a young man with white teeth there with some other people. When they disagreed about something, they referred it to him and followed his opinion. I inquired about him and it was said, ‘That is Mu’adh ibn Jabal.’ The following day, I went early and I found that he had come earlier than me and I found him praying. I waited for him until he finished his prayer and then I approached him from the front. I greeted him and then said, ‘By Allah, I love you for the sake of Allah.’ He said, ‘By Allah?’ I said, ‘By Allah.’ He said, ‘By Allah?’ I said, ‘By Allah.’ He took hold of the upper part of my cloak and pulled me to him. He said, ‘Rejoice! I heard the Messenger of Allah, may Allah bless him and grant him peace, say, “Allah Almighty says, ‘My love is mandatory for those who love one another in Me and sit together for My sake and who visit one another for My sake and who give generously to to one another for My sake.'”‘” [Muwatta’]
383. Abu Karima al-Miqdad ibn Ma’dikarib reported that the Prophet, may Allah bless him and grant him peace, said, “If a man loves his brother, he should tell him that he loves him.” [Abu Dawud and at-Tirmidhi]
384. Mu’adh reported that the Messenger of Allah, may Allah bless him and grant him peace, took him by the hand and said, “O Mu’adh! By Allah, I love you.and I advise you not to fail to say after every prayer, ‘O Allah, help me to remember You and thank You and worship You well.” [Abu Dawud and an-Nasa’i]
385. Anas reported that a man was with the Prophet, may Allah bless him and grant him peace, when a man passed by him and said, “O Messenger of Allah, I love this man.” The Prophet said to him, “Have you informed him?” He said, “No.” He said, “Inform him,” and he caught up with him and said, “I love you for the sake of Allah.” He said, “The One for whom you love me has made me love you.” [Abu Dawud]
And Allah alone gives success.