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Working as Case Handler

Answered as per Hanafi Fiqh by CouncilofUlama.co.za

Q: Is it permissible to work as a case handler? This role involves the cradle to grave resolution of customer complaints relating to payment protection insurance (PPI). I will be in contact with the customer throughout the process and will be responsible for the full investigation of their case.

A: PPI is a non-Sharia compliant form of insurance. Helping to rescind the contract is a praiseworthy endeavour whether it was mis-sold or otherwise. In contrast, any endeavour to maintain the contract is blameworthy. Thus, approving mis-sold PPI claims is effectively a rescinding of a non-Sharia compliant contract and is praiseworthy.  Any income earned for performing this function is lawful. In contrast, rejecting a mis-sold PPI claim, whatever the reason, is effectively enforcing a non-Sharia compliant contract and is blameworthy. Any income earned for performing this function is unlawful.

And Allah knows best.

Aadiel Moosagie (Mufti)
[email protected]

This answer was collected from CouncilofUlama.co.za, which is operated under the supervision of Council of Ulama Eastern Cape, South Africa.

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