I work in a call center so here when customer keep on hold i forcefully have to listen to the music which rings, i cannot remove the head set from my ears because how will i come to know that the customer has come on call so whenever i am on hold i have to listen to the music. Does this makes my job haram or contaminated?
In the Name of Allah, the Most Gracious, the Most Merciful.
As-salāmu ‘alaykum wa-rahmatullāhi wa-barakātuh.
We commend you on your sensitivity to earn a halaal income.
It is permissible to attend to calls at a centre which provides Shariah compliant services. The income from working at such call centres is halaal. You may discuss your concern with your manager and request him to relieve you from the music. There are alternatives to the hold on music calls. It is haraam to listen to music.
Your resentment to listening to the music and making an effort to avoid listening to the hold on calls music will save your income from being contaminated, Insha Allah.
And Allah Ta’āla Knows Best
Muhammad I.V Patel
Student Darul Iftaa
Lusaka, Zambia
Checked and Approved by,
Mufti Ebrahim Desai.