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Return/Exchange Policy

Answered as per Hanafi Fiqh by ShariahBoard.org

AsslaamoAlaikum Mufti Saheb, 

 
I hope this correspondence may finds you in the best of health, and imaan, aameen.  We are currently residing in Vancouver, Canada.  We recieved the attached picture of a sign hanging in a shop in Karachi, Pakistan.  We want to know if this is really true.  Is this a Sunnah of Nabi Kareem Sallallaho Alehay Wasallam.  Also can you kindly share in detail the islamic guidelines for Muslim Merchants about Return & Exchange Policy.  JazakAllah Kher.
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الجواب وبالله التوفيق 

If a defect is found in the bought commodity or someone bought something without seeing it and after seeing it he is not satisfied with it or does not find it to be of desired standard then in this condition the buyer has the choice to return the purchased items on the basis of finding defect or being not satisfied viewing it. On this basis he can return the purchased commodity and it is Shara’n necessary for the seller to take the commodity back and hence, he has no room for rejecting the return.

Similarly if an item is sold with the choice that if one does not like the product he could return it then it could also be returned in this condition.

However, if the items are purchased after checking and there was not defect found in it and if the buyer wants to return it later then it is not correct to force the seller to take it back. However, if he takes it back out of courtesy then it is his favor, and he will get reward for it. There are virtues mentioned for accepting returns:

واللہ اعلم  بالصواب

This answer was collected from Shariahboard.org. It was established under the supervision of the eminent faqih of our era, Hazrat Shah Mufti Mohammed Navalur Rahman damat barakatuhum.

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