Answer:
(Fatwa: 1095/925=D/1430)
The hotel staff guides you through phone call to offer your service to any client staying in the hotel, if the case is so and the hotel staff makes some efforts in order to guide you, then they can receive the fee or charge, provided it is mutually agreed upon already.
If the case is different, explain it and submit the question again.
Allah (Subhana Wa Ta’ala) knows Best
Darul Ifta,
Darul Uloom Deoband
