Q: I purchased 3 abayas from a lady online. All 3 turned out short even after giving measurements. She tried to fix them but changed the look of the abaya I ordered (it does not look like the original picture). When I received it, they were dumped in a bag. When I called her to say its a slim fit and short and I cannot wear it like this, she asked where her abayas were, to which she responded “oh god”. She said her abayas are tailored so it will seem short irrespect of my size, so couldn’t she inform me of this? So I could then say… make it bigger, looser and longer as I am in niqaab and cannot leave the house with immodest abayas. She then says why I didn’t tell her I’m in niqaab. Being in niqaab or not doesn’t matter when purchasing an abaya. I want to send them back to her but she is ignoring me and my messages and refuses to send me her address. The abayas cost R3049 and she doesn’t seem bothered that her customer isn’t happy. I mentioned that I’m not asking for a refund but that she takes the abayas back and give me the correct sizes but she refuses. Please advise going forward as I havent been rude to her at all but shes been abrupt and not accommodating.
A: You have the right to return it.
And Allah Ta’ala (الله تعالى) knows best.
Answered by:
Mufti Ebrahim Salejee (Isipingo Beach)