Buyer receiving the wrong item and refunding

Q: Person B sees advert of person A, and a successful transaction takes place. Upon person B receiving the goods, he notices that the contents do not match what was advertised. After querying from person A and requesting a refund, person A claims to have been scammed by person A’s supplier (who has since disappeared) and refuses to refund person B. Who is responsible and who should suffer a loss? Keeping in mind that person A had failed to check the contents after receiving it from his supplier.


A: If the item was not the item person B had ordered, he should be refunded.

And Allah Ta’ala (الله تعالى) knows best.


Answered by:

Mufti Zakaria Makada

Checked & Approved:

Mufti Ebrahim Salejee (Isipingo Beach)